Here in Texas, you have the right to use the repair facility of your choice. By law, you may have your vehicle towed to and repaired at any repair facility that you choose and you are only required to have one estimate.

You will pay your deductible to Hillcountry Collision when you pick up your vehicle, after all repairs are complete.

No appointment is required! Walk-ins are welcome during our normal business hours Monday through Friday. After-hours and on weekends, appointments are necessary. We will always do our best to accommodate your schedule.

Yes, Hillcountry Collision provides a lifetime warranty on all work performed at our shop for as long as you own your vehicle.

No, as an insured driver, you have the right to take your vehicle to any shop you prefer for both your estimate and the repairs.

If you’re filing an insurance claim, we will begin the tear-down process after we receive approval from your insurance company. During tear-down, there may be an estimate supplement that requires approval. After receiving final approval, then all necessary parts are ordered.

If this is a customer-pay job, the required parts are ordered as soon as you approve the estimate and drop your vehicle off with us for repairs.

Yes, Hillcountry Collision will provide you with frequent status updates. Feel free to contact the shop during the repair process if you have any questions or concerns.

Call Hillcountry Collision to schedule your repair, if we haven’t discussed drop-off details already during your estimate appointment.

Yes, our team will be happy to reserve a rental vehicle for you. It is part of our commitment to make the collision repair process as hassle-free as possible for our customers.

Yes, we work with all reputable insurance companies to help process your claim. We do this every day and always remember that you, not the insurer, are our customer.